PRG Introduction
PRG partners with clients in managing and processing their various non-core business functions and projects while providing superior quality at significantly lower costs. |
| Industry Focus |
- Leading provider of business process outsourcing solutions to cable television MSO’s
- PRG has been providing outsourcing services to cable television MSO’s for the past 9 years
- PRG’s in-depth knowledge of operations, customer care, and technical challenges within the cable television industry allows us to understand our Clients’ needs and quickly deliver value
- PRG and its principles have worked closely with many cable television MSO’s including Comcast, Time Warner Cable, Cox, Charter Communications, Harron Communications, Adelphia and many others
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| Industry Experience |
Unlike other firms, PRG works on projects of all sizes and scope with the goal of building long term relationships |
Company Service Offering/
Areas of Expertise |
Business Processing Services: Customized back office processing services: E-911 Audits, Directory Listings (DL), Non-published DL Audits, trouble ticket management. Specialists in resolving complex, high volume, work order processing exceptions
Outside Plant Damage (OPD) Cost Recovery Services: Industry pioneer and leader in cost recovery services for plant damages and forced relocate activity. Historically, PRG has attained more than 65% of claim dollar recovery rates
Project Management Services: Customized project delivery and management services to support Clients network upgrades; including scheduling, contractor coordination, quality assurance and capital budgeting and forecasting |
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Mission
The mission of PRG is to provide first class, value added technical assistance in the areas of technical assistance, project management, business process improvement, cost effective operational assessments and system implementation design and support services while maximizing value that is aligned with our clients’ interests.
Business Objective
PRG's business objective is to deliver the right services to the right people at the right time and at the right price. Project Resources Group, Inc. (PRG) positions itself as a team of highly skilled professionals seeking to partner with the client for value-added delivery of variable length duration projects and ongoing production.
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PRG has partnered with many of the industry's leading cable MSO's:
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